Event Agenda

Times shown for sessions are Eastern Time (ET)

From
10:00 AM
To
10:50 AM
Shop Owners & Managers
50 Minutes

Parts Mark-up for Independent Auto Repair Shops – Most Shops Are Leaving Tens of Thousands of Dollars on the Table

Unlock hidden profits by optimizing parts mark-ups—don’t miss out on the revenue your shop should be earning!

Cecil Bullard
The Institute
John Heller
Parts Tech
Shop Owners & Managers
50 Minutes

Marketing Your Auto Repair Shop

Want more customers choosing your shop? Join AutoLeap’s expert marketing team as they break down the strategies that drive real results for auto repair businesses.

Chavelk De Los Santos
AutoLeap
Aneera Fareed
AutoLeap
Shop Owners & Managers
50 Minutes

Scaling Your Shop: Strategies for Growth and Stability

Expand your auto repair shop with proven strategies for sustainable growth, profitability, and long-term stability!

Greg Marchand
ShopPros
Service Advisors
50 Minutes

Turn Wasted Time Into Progress: Hitting Your Targets and Investing in Yourself

Maximize your time, hit your goals, and invest in your growth with actionable strategies for success!

Paul Ackerman
Auto Ignite Management
From
11:00 AM
To
11:50 AM
50 Minutes

Fireside Chat

An exclusive fireside chat with Rick Wagoner, former GM Chairman & CEO, sharing insights on leadership, innovation, and the future of the automotive industry!

Rick Wagoner
General Motors
From
12:00 PM
To
12:50 PM
Shop Owners & Managers
50 Minutes

Demystifying Financial Statements: A Guide to Reading and Understanding Key Metrics

Gain confidence in reading financial statements, spotting key insights, and making informed business decisions with ease!

Bryan Stasch
ATI
Shop Owners & Managers
50 Minutes

Master the Multiverse: Unlocking Extraordinary Futures as a Multi-Shop Operator!

Unlock the blueprint to multi-shop success and industry leadership with expert insights on strategy, scalability, and team excellence!

Michael Smith
The Institute
Service Advisors
50 Minutes

Maximizing Profits by Managing from the Counter

Master the art of shop profitability by optimizing operations, sales, and customer experience—right from the front counter!

Sabrina Wilkerson
Elite
Shop Owners & Managers
50 Minutes

Building Trust with Millennial and Gen Z Customers

Understand Millennial and Gen Z customers and learn how to connect with them through trust, transparency, and meaningful engagement!

Amber Wright
AutoLeap
From
01:00 PM
To
01:50 PM
Shop Owners & Managers
50 Minutes

Keep Your Engine Running: Stress Management & Burnout Prevention

Stay fueled for success with practical strategies to manage stress, prevent burnout, and keep your momentum going!

Sara Fraser
Auto Ignite Management
Tracy Capriotto
Remarkable Results Radio
Shop Owners & Managers
50 Minutes

Rising Costs & Shifting Demand: How Economic Pressures Are Reshaping Auto Repair

Navigate rising costs, labor shortages, and shifting customer expectations with insights from top shop owners on staying competitive and future-proofing your business!

Amber Wright
AutoLeap
Mark Fuerbacher
Universal Imports of Rochester
G Jerry Truglia
Auto Clinic
Sarah Chiles
STM Holdings
Shop Owners & Managers
50 Minutes

The Foundations of Booking the Next Appointment

Master the essentials of securing the next appointment and keeping customers coming back with proven strategies for retention and loyalty!

Murray Voth
RPM Training
From
02:00 PM
To
02:20 PM
20 Minutes

Entertainment Break

Take a breather with a fun game, exciting prizes, and a chance to win big between sessions!

Amber Wright
AutoLeap
Stephanie
AutoLeap
From
02:30 PM
To
03:20 PM
Shop Owners & Managers
50 Minutes

Unifying Your Shop: Connecting Roles to Drive Success

Strengthen teamwork and alignment to create a high-performing, successful auto repair shop.

Maryann Croce
Small Biz Vantage
Shop Owners & Managers
50 Minutes

Understanding the Difference Between Customer Satisfaction and Customer Experience

Learn how to go beyond satisfaction and create an exceptional customer journey that builds loyalty.

Alysa Beech
Beech Consulting
Shop Owners & Managers
50 Minutes

Questions to Ask Yourself Before Opening an Automotive Repair Shop

Set yourself up for success by addressing critical factors before launching your business.

Murray Voth
RPM Training
Service Advisors
50 Minutes

Objection Overruled!

Learn to captivate in the first 4.5 seconds, handle objections with confidence, master closing techniques, and avoid common sales pitfalls!

Mark Seawell
The Institute
From
03:30 PM
To
04:20 PM
Shop Owners & Managers
50 Minutes

The Recruitment Advantage: Streamlined Hiring Process for Business Owners & Managers

Learn how to streamline your hiring process to attract top talent and build a strong, reliable team!

Joelle Pollak
Promotive
Lisa Coyle
Promotive
Shop Owners & Managers
50 Minutes

From Wrenches to Wealth: Transitioning from Owner/Operator to Business Owner

Learn how to step back from daily operations, build a profitable, self-sustaining shop, and transition into a true business leader!

Bryan Stasch
ATI
Shop Owners & Managers
50 Minutes

Making Your Shop Ready to Sell

Prepare your shop for a profitable sale with strategies to maximize value and attract the right buyer.

Doug Callaghan
Elite
Service Advisors
50 Minutes

Service Advisor Success Formula: Driving Customer Retention and Shop Profitability

Master the key skills to enhance customer relationships, boost retention, and increase shop revenue!

Greg Marchand
ShopPros
From
04:30 PM
To
05:00 PM
20 Minutes

After Party

Celebrate the day’s insights, announce game winners, and reveal a surprise prize for one lucky attendee!

Amber Wright
AutoLeap
Stephanie
AutoLeap